Online service quality is one of the key determinants of the success of online retailers. This exploratory study revealed some important findings about online service quality. First, the study identified six key online retailing service quality dimensions as perceived by online customers:...

The present research investigates the effect of inventory performance on profitability. The objective is to find empirical evidence for the theory that operational excellence in inventory management improves profitability in the long run. To this end, the authors examine industry level...

Purpose: The present study seeks to identify the salient mobile shopping (m-shopping) service quality dimensions as perceived by mobile shoppers (m-shoppers) and examines the linkages between the derived m-shopping service quality dimensions, customer trust and customer...