Chapter 1: Social Challenges in Developing Economies: Converging Research and Industrial Needs -- Chapter 2: People, Planet, and Profit: Crossing the Triple Bottom Line -- Chapter 3: Sensitizing Entrepreneurship: Managing Growth Touchpoints -- Chapter 4: A Challenge-based University: Learning,...

Purpose – The purpose of this paper is to investigate the impact of relational benefits on customer satisfaction in retail banking. This paper presents a causal model that identifies a connection between the relational benefits achieved through a stable and long‐term relationship with a...

Purpose – The purpose of this paper is to investigate the relationship between the proactive market orientation approach and business performance in retail banking. Design/methodology/approach – Based on a theoretical discussion, empirical research was conducted to test the proposed...

The association between economic development and growth of the service sector seems indisputable. Although it is necessary to highlight that services are of a different nature from that of products, nowadays the latter are more and more penetrated by complementary services, given the...

Purpose – The purpose of this paper is to introduce a model for the knowledge‐based development (KBD) of a region using a research chair strategy at Tecnológico de Monterrey, to describe its impact and to propose its use in organizations that generate scientific and technological knowledge,...

It is no coincidence that the universities were pioneers of the internet, for the medium lends itself uniquely well to academic debate and collaboration. We call this process of sharing ideas in cyberspace “virtual learning”, and the main goal of any such community is to create a shared...