Three frameworks are recommended to analyze multilevel governance across a spectrum of complex human systems, including nations, states, cities, universities, hospitals, hotels, and homes, with which service researchers are concerned. This spectrum of complex human systems can be seen as...

This paper presents a first attempt at an integrated Service Science (SS) and Viable Systems Approach (VSA) analysis of the real-world phenomenon of changing jobs roles. Changing job roles is important to quality of life and yet understudied by systems scientists. Today, individuals changing...

The growth of the global service economy has led to a dramatic increase in our daily interactions with highly specialized service systems. Service (or value-cocreation) interactions are both frequent and diverse, and may include retail, financial, healthcare, education, on-line, communications,...

Cover -- Contents -- Preface -- Acknowledgments -- Part I: Individual Perspective -- Chapter 1: Introduction: Toward an ISSIP T-Shaped Curriculum and Research Framework -- Part II: Education Perspective -- Chapter 2: An Integrated Transdisciplinary Educational Model and an Associated Faculty...

Purpose: The proliferation of (big) data provides numerous opportunities for service advances in practice, yet research on using data to advance service is at a nascent stage in the literature. Many studies have discussed phenomenological benefits of data to service. However, limited research...