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Electronic and in-person service quality of hybrid services
Wang, Tien; Yeh, Ralph Keng-Jung; Yen, David C.; … - In: The service industries journal 36 (2016) 13/14, pp. 638-657
Persistent link: https://www.econbiz.de/10011655407
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Customer relationship management and service quality : influences in higher education
Wali, Andy Fred; Wright, Len Tiu - In: Journal of customer behaviour 15 (2016) 1, pp. 67-79
Persistent link: https://www.econbiz.de/10011655456
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Examining the influence of service quality on customer satisfaction and patronage intentions in convenience store industry
Sharma, Dheeraj - In: International journal of business and globalisation : IJBG 15 (2015) 2, pp. 152-170
Persistent link: https://www.econbiz.de/10011574652
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A strategic analysis of the various reforms of Khadi and Village Industries Commission : case-based approach
Deb, Madhurima - In: International journal of business and globalisation : IJBG 12 (2014) 4, pp. 439-456
Persistent link: https://www.econbiz.de/10011288837
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Nurturing resource availability of ridesharing platforms by priming goal-oriented operational effectiveness
Lahiri, Avishek; Dogan, Orhan Bahadir; Kumar, V. - In: Journal of business research : JBR 168 (2023), pp. 1-13
Persistent link: https://www.econbiz.de/10014434765
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Does empowerment work? : the role of education in service quality
Budur, Taylan; Demir, Ahmet; Ahmed, Najih Samin - In: Global business and organizational excellence : GBOE 43 (2024) 3, pp. 20-31
Persistent link: https://www.econbiz.de/10014467959
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Developing sustainable competitive elements through quality GAP for positive word of mouth
Jasola, Madhu; Ghosh, Omkar - In: Technology, management and business : evolving perspectives, (pp. 61-70). 2023
Persistent link: https://www.econbiz.de/10014340105
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The joint effect of digital transformation and information technology infrastructure on service quality : the role commitment to service quality as mediator and environment as mode...
Budi W. Soetjipto; Eko Surya Lesmana; R. Darmawan … - In: International journal of business and systems research … 16 (2022) 5/6, pp. 663-688
Persistent link: https://www.econbiz.de/10014232884
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Hotel room attendants' delivery of quality service
Kensbock, Sandra L.; Patiar, Anoop; Jennings, Gayle - In: Tourism and hospitality research : THR 19 (2019) 3, pp. 382-393
Persistent link: https://www.econbiz.de/10012165718
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Recasting service quality for AI-based service
Noor, Nurhafihz; Hill, Sally Rao; Troshani, Indrit - In: Australasian marketing journal : AMJ ; official journal … 30 (2022) 4, pp. 297-312
Persistent link: https://www.econbiz.de/10013435326