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Would you like to add a gratuity? : when explicit requests hamper tipping

Dyussembayeva, Shynar; Viglia, Giampaolo; Nieto-Garcia, … - In: Journal of business research : JBR 139 (2022), pp. 908-917

Persistent link: https://www.econbiz.de/10013194295

Are Black restaurant servers tipped less than white servers? : three experimental tests of server race effects on customers' tipping behaviors

Brewster, Zachary W.; Gourlay, Kenneth; Nowak, Gerald Roman - In: The Cornell hospitality quarterly 63 (2022) 4, pp. 433-447

Persistent link: https://www.econbiz.de/10013387216

Smiling for tips? : will restaurant servers’ actions affect customers’ emotional contagion and tipping behavior?

Hsiao, Chih-Hui; Chien, Chia-Hsuan; Yeh, Shih-Shuo; … - In: Tourism review 77 (2022) 3, pp. 964-985

Persistent link: https://www.econbiz.de/10013368793

Leadership through service : an exploratory study of the leadership styles of tour leaders

Wong, Jehn-yih; Lee, Wen-hwa - In: Tourism management : research, policies, practice 33 (2012) 5, pp. 1112-1121

Persistent link: https://www.econbiz.de/10009540799

Risk evaluation of group package tour service failures that result in third-party complaints

Chang, Dong-shang; Chung, Jenq-hann - In: Journal of travel and tourism marketing 29 (2012) 7/8, pp. 817-834

Persistent link: https://www.econbiz.de/10009710991

Tourists' satisfaction judgments : an investigation of emotion, equity, and attribution

Chang, Jui Chi - In: Journal of hospitality & tourism research : JHTR ; the … 32 (2008) 1, pp. 108-134

Persistent link: https://www.econbiz.de/10003661367

Tourist preferences for package tour attributes in tourism destination design and development

Liao, Chi-Shun; Chuang, Hui-Kai - In: Journal of vacation marketing 26 (2020) 2, pp. 230-246

Persistent link: https://www.econbiz.de/10012213338

Development of a methodology for managing of service packages supply differentiation in the modern tourist market

Ganski, Uladzimir; Tsybouski, Viktar; Kazlovski, Vital; … - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 21 (2020) 2, pp. 477-482

The modern tourism market is characterized by an increased struggle of tour operators for consumers and meeting their needs. Today a condition for the successful functioning of travel companies is the increasing differentiation of supply and the expansion of the range of package tours and...

Persistent link: https://www.econbiz.de/10012501967

A multivariate logit for propensity to choose package tour over independent travel

Thrane, Christer; Uzagalieva, Ainura; Menezes, Antonio - In: Economia internazionale 74 (2021) 3, pp. 369-388

Persistent link: https://www.econbiz.de/10013164470

Consumer protection : an analysis of the 1990 EC Council directive on package travel, package holidays and package tours

Storm, Susanne - 1992

Persistent link: https://www.econbiz.de/10000844479