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Managing service quality in multiple outsourcing

Ye, Guangliang; Zhu, Xiaowei; Mukhopadhyay, Samar K. - In: International journal of electronic commerce : IJEC 18 (2013/14) 3, pp. 125-149

Persistent link: https://www.econbiz.de/10010360048

The stability of offshore outsourcing relationships : the role of relation specificity and client control

Manning, Stephan; Lewin, Arie Y.; Schürch, Marc A. - In: Management international review : mir ; journal of … 51 (2011) 3, pp. 381-406

Persistent link: https://www.econbiz.de/10009158802

Offshoring business process services and governance control mechanisms : an examination of service providers from India

Jayaraman, Vaidyanathan; Narayanan, Sriram; Luo, Yadong; … - In: Production and operations management : an international … 22 (2013) 2, pp. 314-334

Persistent link: https://www.econbiz.de/10009745641

The Stability of Offshore Outsourcing Relationships : The Role of Relation Specificity and Client Control

Manning, Stephan; Lewin, Arie Y.; Schuerch, Marc - 2012

Offshore outsourcing of administrative and technical services has become a mainstream business practice. Increasing … commoditization of business services and growing client experience with outsourcing have created a range of competitive service … delivery options for client firms. Yet, data from the Offshoring Research Network (ORN) suggests that, despite increasing …

Persistent link: https://www.econbiz.de/10014186470