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Application of the cognitive dissonance theory to the service industry
Kim, Young Sally - In: Services marketing quarterly 32 (2011) 2, pp. 96-112
Persistent link: https://www.econbiz.de/10009126363
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Customer perceptions of South African cellular network operators
Maharaj, Mandusha - In: Indian journal of economics & business : IJEB 11 (2012) 2, pp. 455-483
Persistent link: https://www.econbiz.de/10009685139
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Individual differences in perceptions of service failure and recovery : the role of race and discriminatory bias
Baker, Thomas L.; Meyer, Tracy; Johnson, James D. - In: Journal of the Academy of Marketing Science 36 (2008) 4, pp. 552-564
Persistent link: https://www.econbiz.de/10003800598
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Exploring backpackers' perceptions of the hostel service quality
Brochado, Ana; Rita, Paulo; Gameiro, Carlos - In: International journal of contemporary hospitality management 27 (2015) 8, pp. 1839-1855
Persistent link: https://www.econbiz.de/10011447534
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Price fairness perceptions and hotel customers' behavioral intentions
El Haddad, Rania; Hallak, Rob; Assaker, Guy - In: Journal of vacation marketing : an international journal 21 (2015) 3, pp. 262-276
Persistent link: https://www.econbiz.de/10011403677
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Know your customer : how salesperson perceptions of customer relationship quality form and influence account profitability
Mullins, Ryan R.; Ahearne, Michael; Lam, Son K.; Hall, … - In: Journal of marketing 78 (2014) 6, pp. 38-58
Persistent link: https://www.econbiz.de/10010463459
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Perceived Value in Open Service Environments
Bartenwerffer, Torsten von - 2006
Persistent link: https://www.econbiz.de/10003390770
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Customer perceptions of product quality : a longitudinal study ; Report No. 05-120
Mitra, Debanjan; Golder, Peter N. - In: MSI reports : working paper series (2005) 4, pp. 71-92
Persistent link: https://www.econbiz.de/10003294222
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Experiencing quality : the impact of practice on customers' preferences for and perceptions of electronic interfaces
Murray, Kyle B. - 2005
Persistent link: https://www.econbiz.de/10003297609
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Quality of perception in m-commerce
Ghinea, G.; Angelides, M. C. - In: Mobile commerce applications, (pp. 284-302). 2004
Persistent link: https://www.econbiz.de/10002371048