Purpose: The purpose of this paper is to examine, among the possible causes, whether trust in the leader is one of the most relevant factors on the success of a virtual work team by analyzing different antecedents of the trust and its consequences. Design/methodology/approach: The influence that...

Introduction -- Learning to lead with heart -- Knowing the sound of your own heart -- Opening yourself up-to yourself and to others -- Building an engaged, trusting culture -- Sometimes it takes being friggin' crazy -- Recognizing the potential in people -- Delivering tough news with your heart...