The paper aims at dealing with the impact of the quality management on the development of the Human Resources- the only value-producing resource- as one of the fundamental requirements of the post-industrial society, as a process of getting to know the human beings, of their individual or group...

Financial control in local public administration must be efficient and effective. Now the question arises whether it should be cost-effective. When it discusses the effectiveness of financial control, place, often equate efficient and cost-effective, which give rise to perplexity among those...

Purpose – The purpose of this paper is to extend knowledge on service quality and how it is defined and thus, managed, in the context of maritime transport by proposing and testing a new conceptual model of service quality. Design/methodology/approach – The study used a sample of 197...

Purpose – Studies on the construction defects and quality deviations have been commissioned and published in many countries, showing the global status of the issues related with construction defects. Therefore, the quality of the adapted practices in construction projects can be improved if...

Purpose – The purpose of this paper is to explore the concepts of satisfaction and service quality of outsourced facilities management (FM) services. Design/methodology/approach – An empirical survey of 208 stakeholders in Nigeria’s hospitals was used to first, assess the level of...

Purpose – The aim of this paper is to present the results of a survey administered across 23 countries that examines quality priorities, practices and performance by adopting Hofstede's national cultural framework. The purpose of this study is to test the validity of the...

In recent years there has been a revolutionary approach in business, governments and industry due to advances in computer technology and efficient statistical methods. This paper examines and offers practical suggestions for those in human resource improvement in output quality and the workplace...

The aim of this paper is to explore how quality management can act as a foundation and key catalyst for developing corporate social responsibility (CSR) within organizations. CSR is an emergent discourse within organizational research and praxis. It has parallels to sustainable development,...

Purpose – The purpose of this paper is to present the results of a research for developing a standard to implement a process management system in a whole supply chain. Design/methodology/approach – To gain this aim, the research has been developed in two parts. The quality management part...