Topshop and Gap are important fashion retail brands targeting young style‐conscious UK consumers. However, business performance differs widely with Topshop enjoying record sales whilst Gap has recorded losses at a five year high. This paper investigated these variations in performance from a...

A study of key decision makers in a sample of large international companies explored the non‐domestic market entry decision. A literature review revealed five broad external domains which held the potential to affect that decision. A series of statements was factor analysed to reveal ten more...

Purpose – Prior research established a seven dimensional taxonomy of financial ratios. The purpose of this paper is to identify the extent to which the previously identified relationships have changed, and if appropriate, to establish an entirely new taxonomy of manufacturing industry...

Purpose – This purpose of this paper is to investigate the diagnostic abilities and dimensional structure of the SERVQUAL scale within a non-western automotive repair services setting. Design/methodology/approach – Data collected from a randomly generated sample of 555 participants that...

Purpose – The objective of this paper is to discuss the development of a knowledge sharing questionnaire and the role of knowledge sharing in predicting turnover intentions of registered professional nurses. Design/methodology/approach – A literature study was conducted to determine the...

The objects of study of the humanities and social sciences are intrinsically complex. Because it is philosophically attractive, and because it helps in practice to manage such complexity, one of the most influential central ideas throughout the history and present of these disciplines is the...

The quality management literature prescribes various critical quality improvement strategies. However, there have been few empirical studies that tested for the synergy or the relationships among these critical quality constructs. This study develops a second‐order factor model to test whether...

Purpose – This paper aims to explore the composition of “shopping experience” for shoppers in the metropolitan area of Delhi national capital region (Delhi NCR) in India.. Design/methodology/approach – The paper applies data reduction using exploratory factor analysis (EFA) on a sample...

Purpose – Which retail services are co-located in space? Is it possible to categorize retail stores of different kinds with respect to their location pattern? Acknowledging the spatial dependency between different and similar kinds of retailing activities, the aim of this paper is to find if...

Purpose – The purpose of this paper is to shed light on the preferences of Malaysian banks' customers for Islamic banking attributes. Design/methodology/approach – The paper uses mixed methodology. The quantitative approach consists of the collection of primary data through a...