Liberalization and regulatory reform of telecom markets has emerged as a high profile policy issue. This paper analyzes how the multilateral system under the World Trade Organization can help developing countries in promoting their own information infrastructures. We focus on a specific ?regime?...

An article about the transformation of the forms and methods of marketing in the context of the global economic crisis. The extensive development of e-commerce has led to the emergence of new forms of virtual sales and globalization of marketing. The author analyzes the changes taking place in...

This research study is motivated by the growing use of e-commerce in Indian Industries. ECommerce encompasses all business conducted by the use of Information and communication technology. Many business houses have started implementing the use of e-commerce solutions to conduct their businesses....

We study platform design in online markets in which buying involves a (non-monetary) cost for consumers caused by privacy and security concerns. Firms decide whether to require registration at their website before consumers learn the price and all relevant product information. We show that a...

In almost any industry, the most dramatic stories of growth and success were launched from a platform of disruptive innovation (Christensen et al., 2002). The probability of creating a successful, new growth business is 10 times greater if the innovators pursue a disruptive strategy rather than...

AbstractThis chapter presents the subject of quality management in an e-commerce context. The chapter presents a brief overview of the basics of quality management as they are applied in both service and manufacturing operations. The chapter then explains why quality management principles are...

AbstractThis chapter presents the topic of purchasing management in the context of e-commerce. The chapter presents JIT purchasing principles and talks about purchasing management benchmarking. The chapter then explains why purchasing management is so important in an e-commerce setting. Finally,...

AbstractThis chapter discusses supply chain management in an e-commerce environment. The chapter introduces the concept of supply chain management and related issues, followed by the supply chain design process. The chapter then explains the relevance of e-commerce in supply chain management. It...

AbstractThis chapter provides an extensive review of the research and published literature that deal with e-commerce operations management. In the process of this presentation this chapter explains how managers should develop an operations management strategy that incorporates e-commerce to...

AbstractThis chapter presents the subjects of reengineering and consulting management in an e-commerce context. The chapter presents a brief overview of the basics of these approaches to change management. The chapter then explains why reengineering and consulting management is important for...