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In stories we trust : how narrative apologies provide cover for competitive vulnerability after integrity-violating blog posts
Laer, Tom van; Ruyter, Ko de - In: International journal of research in marketing : IJRM ; … 27 (2010) 2, pp. 164-174
Persistent link: https://www.econbiz.de/10003987364
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Airlines' Internet marketing channels: antecedents to customer relationships
Grenblad, Daniel L. - In: Managing customer relationships on the Internet, (pp. 157-174). 2006
Persistent link: https://www.econbiz.de/10003242447
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In Stories We Trust : How Narrative Apologies Provide Cover for Competitive Vulnerability After Integrity-Violating Blog Posts
van Laer, Tom; Ruyter, Ko de - 2017
Consumers’ confidence in companies has fallen due to recent and widespread violations of integrity and consumers’ voicing of discontent in weblog (blog) posts. Current research on integrity restoration offers little guidance regarding appropriate responses. We posit that not only what (with...
Persistent link: https://www.econbiz.de/10014199664
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Comparing mobile and Internet adoption factors of loyalty and satisfaction with online shopping consumers
Amoroso, Donald L.; Ogawa, Mikako - In: International journal of e-business research : an … 9 (2013) 2, pp. 24-45
Persistent link: https://www.econbiz.de/10009793135
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Improving B2C business for online store : the case study of agriculture products e-market shop in Taiwan
Wang, Chang-han; Lee, Tzong-ru; Lin, Wen-shan; … - In: International journal of services and standards 7 (2011) 2, pp. 95-118
Persistent link: https://www.econbiz.de/10009389329
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Website adoption for agritourism companies : key features and perceptions of customers
Angioni, Margherita; Musso, Fabio - In: International journal of applied behavioral economics : … 7 (2018) 4, pp. 54-69
Persistent link: https://www.econbiz.de/10011941372
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Digital sport marketing
Ratten, Vanessa; Thompson, Ashleigh-Jane - In: Developing digital marketing : relationship perspectives, (pp. 75-86). 2021
Persistent link: https://www.econbiz.de/10012585821
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Online shopping experience in India : an examination of consumers world
Dutt, Maani; Singh, Anurupa B.; Joshi, Ambrish - In: International journal of business excellence : IJBEX 21 (2020) 3, pp. 378-393
Persistent link: https://www.econbiz.de/10012250654
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Consumer satisfaction on online services in Kosovo
Beqaj, Besim; Krasniqi, Arta; Beqaj, Valon - In: Zagreb international review of economics & business 22 (2019), pp. 39-53
Persistent link: https://www.econbiz.de/10012599067
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Determinants of repurchase intentions at online stores in Indonesia
Wijaya, Rahmad; Farida, Naili; Andriyansah - In: International journal of e-business research : an … 14 (2018) 3, pp. 95-111
Persistent link: https://www.econbiz.de/10011886512