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Scott, Linda - 2009

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Kleinaltenkamp, Michael; Bach, Thomas; Griese, Ilka - In: Kundenintegration : Forum Dienstleistungsmanagement, (pp. 35-62). 2009

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Hackley, Christopher E. - In: Journal of marketing management : MM 25 (2009) 7/8, pp. 643-659

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Kaas, Klaus Peter - In: Unternehmenssteuerung : Ökonomie, Controlling, …, (pp. 173-190). 2006

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Tamilia, Robert; Charlebois, Sylvain - In: Journal of management research 1 (2009) 2, pp. 1-20

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Jones, D. G. Brian; Keep, William - In: Journal of historical research in marketing 1 (2009) 1, pp. 151-164

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