In construction industry today, the consultancy companies need to improve service quality- an important part of consultancy service - in order to enhance customers' loyalty, boosting business for future projects and word of mouth reputation. The question is whether the dimensions applied to...

Quality of material issues have been a significant source of concern since the dawn of recorded history. Building materials are essential and should be performed according to standard specifications because they cover around 60% of the project cost. Prior to project construction, specific codes,...