Rahimnia, Fariborz; Moghadasian, Mahdi; Castka, Pavel - In: Benchmarking: An International Journal 16 (2009) 6, pp. 799-816
Purpose – The purpose of this paper is to investigate and highlight that the application of leagility can be possible in mass services as one type of services. Design/methodology/approach – This paper describes a case study and considers the concept of the leagility in a mass service...