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Building retailer job : an empirical study
Das, Gopal - In: International journal of Indian culture and business … 11 (2015) 3, pp. 388-403
Persistent link: https://www.econbiz.de/10011630309
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An empirical study on apparel retail service quality and its impact on customer loyalty in specialty store
Prakash, N.; Somasundaram, R.; Krishnamoorthy, V. - In: International journal of services and operations management 30 (2018) 4, pp. 505-519
Persistent link: https://www.econbiz.de/10011927285
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Does consumer gender influence the relationship between consumer loyalty and its antecedents?
Stan, Valentina - In: The journal of applied business research 31 (2015) 4, pp. 1593-1604
Persistent link: https://www.econbiz.de/10011350484
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Receiving, recording, and responding to customer complaints : the effects of formalizing customer complaint handling policies in retail firms
Shooshtari, Nader H.; Stan, Simona; Clouse, Shawn F. - In: Services marketing quarterly 39 (2018) 3, pp. 225-239
Persistent link: https://www.econbiz.de/10011940195
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The importance of the service and shopping customer experience in a retail environment
Roozen, Irene T. M.; Ioannou Katidis, Pavlos - In: Journal of relationship marketing : innovations and … 18 (2019) 4, pp. 247-279
Persistent link: https://www.econbiz.de/10012181029
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Analysis of homogeneity between organised and traditional retailers with respect to customer loyalty
Balakrishnan, Shyamaladevi; Parthasarathy, Ravilochanan - In: International journal of business excellence 11 (2017) 3, pp. 301-319
Persistent link: https://www.econbiz.de/10011734392
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A structural relationship model of factors affecting customer loyalty for retail convenience store business in Bangkok, Thailand
Ratana Klankaew; Vinai Panjakajornsak - In: Journal for global business advancement : JGBA 10 (2017) 4, pp. 349-369
Persistent link: https://www.econbiz.de/10011817853
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Determinants of customer experience, satisfaction and willingness to purchase from virtual tour of a retail store
Bhatnagar, Swati; Yadav, Rajan - In: International journal of management practice : IJMP 16 (2023) 1, pp. 38-58
Persistent link: https://www.econbiz.de/10014315776
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Relationships among marketing mix, customer satisfaction and customer loyalty : evidence from Taiwan
Hsu, Cheng-Se - In: The international journal of business and finance … 17 (2023) 1, pp. 61-70
Persistent link: https://www.econbiz.de/10014492349
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Understanding the role of in-store logistic operations in retail : findings from Pakistan
Arsalan Najmi; Arshad, Yamna; Ahmed, Waqar; Kanapathy, … - In: International journal of services and operations … 43 (2022) 1, pp. 26-51
Persistent link: https://www.econbiz.de/10013552836