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A structural relationship model of factors affecting customer loyalty for retail convenience store business in Bangkok, Thailand

Ratana Klankaew; Vinai Panjakajornsak - In: Journal for global business advancement : JGBA 10 (2017) 4, pp. 349-369

Persistent link: https://www.econbiz.de/10011817853

An empirical study on apparel retail service quality and its impact on customer loyalty in specialty store

Prakash, N.; Somasundaram, R.; Krishnamoorthy, V. - In: International journal of services and operations management 30 (2018) 4, pp. 505-519

Persistent link: https://www.econbiz.de/10011927285

Receiving, recording, and responding to customer complaints : the effects of formalizing customer complaint handling policies in retail firms

Shooshtari, Nader H.; Stan, Simona; Clouse, Shawn F. - In: Services marketing quarterly 39 (2018) 3, pp. 225-239

Persistent link: https://www.econbiz.de/10011940195

Building retailer job : an empirical study

Das, Gopal - In: International journal of Indian culture and business … 11 (2015) 3, pp. 388-403

Persistent link: https://www.econbiz.de/10011630309

Customer perceived value towards convenience stores in Malaysia : the influence on customer satisfaction, loyalty & retention

Animashaun, Abdulrauf; Tunkarimu, Tarila Iman; Omkar Dastane - In: Journal of marketing and consumer behaviour in emerging … (2016) 2, pp. 4-27

Numerous researchers have centred their attention on Customer Perceived Value towards brands but only a few have focussed on CPV towards convenience stores. The main purpose of the research is to measure the CPV dimensions and identify which dimension infl uences customer satisfaction and as a...

Persistent link: https://www.econbiz.de/10012116504

The importance of the service and shopping customer experience in a retail environment

Roozen, Irene T. M.; Ioannou Katidis, Pavlos - In: Journal of relationship marketing : innovations and … 18 (2019) 4, pp. 247-279

Persistent link: https://www.econbiz.de/10012181029

Clothes, condoms, and customer satisfaction : the effect of employee mere presence on customer satisfaction depends on the shopping situation

Otterbring, Tobias; Lu, Chaoren - In: Psychology & marketing 35 (2018) 6, pp. 454-462

Persistent link: https://www.econbiz.de/10011970144

Analysis of homogeneity between organised and traditional retailers with respect to customer loyalty

Balakrishnan, Shyamaladevi; Parthasarathy, Ravilochanan - In: International journal of business excellence 11 (2017) 3, pp. 301-319

Persistent link: https://www.econbiz.de/10011734392

Exploring the impact of retailing ethics on customer satisfaction

Sharma, Bodh Raj; Sharma, R. D. - In: Metamorphosis : a journal of management research 12 (2013) 2, pp. 13-21

Persistent link: https://www.econbiz.de/10010514879

Measuring customer pre-purchase satisfaction in a retail setting

Huang, W. Y.; Dubinsky, Alan J. - In: The service industries journal 34 (2014) 3, pp. 212-229

Persistent link: https://www.econbiz.de/10010344138