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Restaurant survival prediction using customer-generated content : an aspect-based sentiment analysis of online reviews

Li, Hengyun; Yu, Bruce X. B.; Li, Gang; Gao, Huicai - In: Tourism management : research, policies, practice 96 (2023), pp. 1-16

Persistent link: https://www.econbiz.de/10013555009

Dynamic pricing and green investments under conscious, emotional, and rational consumers

Genc, Talat S.; De Giovanni, Pietro - In: Cleaner and responsible consumption 2 (2021), pp. 1-16

We consider behavioral issues in a new dynamic model in which a manufacturer (M) makes pricing and green investment decisions while facing heterogeneous customers including emotional, conscious, and rational consumers. Emotional consumers base their purchasing decisions on M’s green...

Persistent link: https://www.econbiz.de/10013555628

More than a thousand words? : the effect of photographic material on problem awareness and behavioral intentions regarding the sustainable consumption of mobile phones

Kempen, Regina; Betzler, Shirin - In: Cleaner and responsible consumption 3 (2021), pp. 1-9

The purpose of this paper was to investigate the effect of emotionally connotated photographic material on problem awareness regarding sustainability and sustainable behavioral intentions of mobile phones. In a prestudy (N = 110), photographs related to the ecological and social...

Persistent link: https://www.econbiz.de/10013555764

Working with emotions : emotional intelligence, performance and creativity in the knowledge-intensive workforce

Stawicki, Cassandra; Krishnakumar, Sukumarakurup; … - In: Journal of knowledge management 27 (2023) 2, pp. 285-301

Persistent link: https://www.econbiz.de/10013556674

Calming the customers by AI : investigating the role of chatbot acting-cute strategies in soothing negative customer emotions

Zhang, Tao; Feng, Chao; Chen, Hui; Xian, Junjie - In: Electronic markets : EM ; the international journal of … 32 (2022) 4, pp. 2277-2292

Persistent link: https://www.econbiz.de/10013556722

Harnessing romance : the effect of exposure to romance-themed attractions on tourists’ impulsive buying

Luo, Xiaoyan; Wan, Lisa C.; Liu, Xing - In: Tourism management : research, policies, practice 96 (2023), pp. 1-11

Persistent link: https://www.econbiz.de/10013556748

Abusive supervision and emotional labour on a daily basis : the role of employee mindfulness

Yu, Yitong; Xu, Shi; Li, Gang - In: Tourism management : research, policies, practice 96 (2023), pp. 1-11

Persistent link: https://www.econbiz.de/10013556760

From customers' fingertips to employees’ well-being : the impact of mobile application ordering from a job demand-resource perspective

Kim, Misun; Baker, Melissa A.; Ma, Emily Jintao - In: Tourism management : research, policies, practice 96 (2023), pp. 1-6

Persistent link: https://www.econbiz.de/10013556899

Unifying algorithmic and theoretical perspectives : emotions in online reviews and sales

Yu, Yifan; Yang, Yang; Huang, Jinghua; Tan, Yong - In: MIS quarterly 47 (2023) 1, pp. 127-160

Persistent link: https://www.econbiz.de/10013556931

Unintended emotional effects of online health communities : a text mining-supported empirical study

Zhou, Jiaqi; Zhang, Qingpeng; Zhou, Sijia; Li, Xin; … - In: MIS quarterly 47 (2023) 1, pp. 195-226

Persistent link: https://www.econbiz.de/10013556956