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Optimal Shift Scheduling with a Global Service Level Constraint
Koole, Ger; van der Sluis, Erik - In: IIE transactions / Institute of Industrial Engineers, … 35 (2003) 11, pp. 1049-1056
Persistent link: https://www.econbiz.de/10006168715
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Telephone call centers: tutorial, review, and research prospects
Gans, Noah; Koole, Ger; Mandelbaum, Avishai - In: Manufacturing & service operations management : M & SOM 5 (2003) 2, pp. 79-141
Persistent link: https://www.econbiz.de/10006028174
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On the bias vector of a two-class preemptive priority queue
Groenevelt, Robin; Koole, Ger; Nain, Philippe - In: Mathematical methods of operations research 55 (2002) 1, pp. 107-120
Persistent link: https://www.econbiz.de/10006617531
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Stochastic scheduling with event-based dynamic programming
Koole, Ger - In: Mathematical methods of operations research 51 (2000) 2, pp. 249-262
Persistent link: https://www.econbiz.de/10006624568
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Online scheduling policies for multiclass call centers with impatient customers
Jouini, Oualid; Pot, Auke; Koole, Ger; Dallery, Yves - In: European journal of operational research : EJOR 207 (2010) 1, pp. 258-269
Persistent link: https://www.econbiz.de/10008433258
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Queueing Models of Call Centers: An Introduction
Koole, Ger; Mandelbaum, Avishai - 2002
Persistent link: https://www.econbiz.de/10008215976
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Introduction to the Special Issue on Call Center Management
Koole, Ger - In: Management science : journal of the Institute for … 54 (2008) 2, pp. 237
Persistent link: https://www.econbiz.de/10007915890
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Staffing a call center with uncertain non-stationary arrival rate and flexibility
Liao, Shuangqing; Koole, Ger; Delft, Christian; Jouini, … - In: OR spectrum : quantitative approaches in management 34 (2012) 3, pp. 691-722
Persistent link: https://www.econbiz.de/10009983939
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Service-level variability of inbound call centers
Roubos, Alex; Koole, Ger; Stolletz, Raik - In: Manufacturing & service operations management : M & SOM 14 (2012) 3, pp. 402-413
Persistent link: https://www.econbiz.de/10010003560
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Evaluating extraordinarily large requests in a revenue management environment
Haensel, Alwin; Koole, Ger - In: Journal of revenue and pricing management 12 (2013) 4, pp. 320-338
Persistent link: https://www.econbiz.de/10010144896