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Effects of web-based customer relationship management on customer satisfaction : a structural equation modeling analysis

Jih, Wen-jang; Lee, Su-fang; Tsai, Yuan-cheng; Fang, … - In: E-business models, services and communications, (pp. 306-324). 2008

Persistent link: https://www.econbiz.de/10003604497

Consumer perceptions of mobile advertising : an application of the theory of reasoned action

Jih, Wen-jang; Lee, Su-fang; Tsai, Yuan-cheng - In: Innovative technologies for information resources management, (pp. 62-78). 2008

Persistent link: https://www.econbiz.de/10003621297

Effects of website interactivity on e-loyalty : a social exchange perspective

Jih, Wen-jang; Lee, Su-fang; Tsai, Yuan-cheng - In: International journal of e-business research : an … 6 (2010) 4, pp. 1-12

Persistent link: https://www.econbiz.de/10008748562

Exploring the effects of blog visit experience on relationship quality : an empirical investigation with a cardiac surgery medical blog site

Lee, Su-fang; Jih, Wen-jang - In: International journal of e-business research : an … 8 (2012) 2, pp. 1-14

Persistent link: https://www.econbiz.de/10009566382

Factors influencing information system flexibility : an interpretive flexibility perspective

Chen, Ruey-shun; Sun, Chia-ming; Helms, Marilyn M.; … - In: Managing adaptability, intervention, and people in …, (pp. 1-17). 2011

Persistent link: https://www.econbiz.de/10009387878

Effects of Website Interactivity on e-Loyalty: A Social Exchange Perspective

Jih, Wen-Jang; Lee, Su-Fang; Tsai, Yuan-Cheng - In: International Journal of E-Business Research (IJEBR) 6 (2010) 4, pp. 1-12

This study examines the impact of major considerations of commercial website design and management, website interactivity, the important performance factor, and customer loyalty. Meaningful interactions with existing and potential customers allow e-commerce firms to enhance customer loyalty by...

Persistent link: https://www.econbiz.de/10010544969

Effects of consumer-Perceived convenience on shopping Intention in mobile commerce: an Empirical study

Jih, Wen-Jang - In: International journal of e-business research : an … 3 (2007) 4, pp. 33-48

Persistent link: https://www.econbiz.de/10008270954

RESEARCH PAPERS - An Empirical Examination of Customer Perceptions of Mobile Advertising

Lee, Su-Fang; Tsai, Yuan-Cheng; Jih, Wen-Jang - In: Information resources management journal : IRMJ ; an … 19 (2006) 4, pp. 39-55

Persistent link: https://www.econbiz.de/10008336967

Exploring the Effects of Blog Visit Experience on Relationship Quality: An Empirical Investigation with a Cardiac Surgery Medical Blog Site

Lee, Su-Fang; Jih, Wen-Jang - In: International journal of e-business research : an … 8 (2012) 2, pp. 1-15

Persistent link: https://www.econbiz.de/10009961733

Impact of e-CRM on Website Loyalty of a Public Organization’s Customers

Jih, Wen-Jang - In: Information resources management journal : IRMJ ; an … 24 (2011) 2, pp. 46-61

Persistent link: https://www.econbiz.de/10008999023