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Are retail banks satisfying their customers in Costa Rica?
Hart, Laura Kozloski; Lopez, Jose; Jalbert, Mercedes; … - In: Global journal of business research : GJBR 1 (2007) 2, pp. 73-86
Persistent link: https://www.econbiz.de/10009897215
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ARE RETAIL BANKS SATISFYING THEIR CUSTOMERS IN COSTA RICA?
Hart, Laura Kozloski; Lopez, Jose; Jalbert, Mercedes; … - In: Global Journal of Business Research 1 (2007) 2, pp. 73-86
Retail banks serving ethnically diverse customer bases are challenged to measure up to differing perceptions of service quality. While there is existing research about customer satisfaction and service quality in the banking industry around the world, there are no clear conclusions as to the...
Persistent link: https://www.econbiz.de/10011205784
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Are Retail Banks Satisfying Their Customers in Costa Rica?
Hart-Kozloski, Laura - 2011
Retail banks serving ethnically diverse customer bases are challenged to measure up to differing perceptions of service quality. While there is existing research about customer satisfaction and service quality in the banking industry around the world, there are no clear conclusions as to the...
Persistent link: https://www.econbiz.de/10013134409
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The impact of path-goal leadership styles on work group effectiveness and turnover intention
Dixon, Marva L.; Hart, Laura Kozloski - In: Journal of managerial issues : JMI 22 (2010) 1, pp. 52-69
Persistent link: https://www.econbiz.de/10003951401
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Evidence on the profitability of credit card arbitrage
Jalbert, Terrance; Stewart, Jonathan; Jalbert, Mercedes - In: Financial services review : the journal of individual … 17 (2008) 1, pp. 31-47
Persistent link: https://www.econbiz.de/10003756644
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The impact of reserve requirement changes within an emerging market : the case of Costa Rica
Stewart, Jonathan D.; Jalbert, Terrance; Jalbert, Mercedes - In: Journal of emerging markets 13 (2008) 2, pp. 35-49
Persistent link: https://www.econbiz.de/10003781526
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Optimal tax deferral choices in the presence of changing tax regimes
Jalbert, Terrance; Rask, Eric; Jalbert, Mercedes - In: The journal of applied business research 23 (2007) 1, pp. 1-12
Persistent link: https://www.econbiz.de/10003448351
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Does educational background affect CEO compensation and firm performance?
Jalbert, Terrance; Furumo, Kimberly; Jalbert, Mercedes - In: The journal of applied business research 27 (2011) 1, pp. 15-39
Persistent link: https://www.econbiz.de/10008901033
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State rankings of cost of living adjusted faculty compensation
Jalbert, Terrance; Jalbert, Mercedes; Hayashi, Karla - In: Accounting & taxation : AT 1 (2009) 1, pp. 121-137
Persistent link: https://www.econbiz.de/10003950568
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University rankings by cost of living adjusted faculty compensation
Jalbert, Terrance; Jalbert, Mercedes; Hayashi, Karla - In: International journal of management and marketing … 3 (2010) 2, pp. 85-118
Persistent link: https://www.econbiz.de/10003951017