Liyanaarachchi, Gajendra; Deshpande, Sameer; Weaven, Scott - In: International Journal of Bank Marketing 39 (2021) 6, pp. 955-983
Purpose: This paper advocates for banks to understand customers' online privacy concerns, use those insights to segment consumers and design tailored sales strategies to build a mutual relationship through a social exchange that produces a competitive advantage. Design/methodology/approach: A...