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Die Dunkle Triade im Dienstleistungskontext : Einfluss auf die Emotionsarbeit und Konsequenzen für den Angestellten
Kruse, Sandra - 2016 - 1. Aufl. 2016
resultierenden positiven und negativen Konsequenzen für Angestellte im Dienstleistungssektor. Die Daten einer hierfür konzipierten … ihre Emotionen in der Interaktion mit Kunden zu regulieren. Letztere wenden auch die Strategie des Tiefenhandelns an. Zudem …
Persistent link: https://www.econbiz.de/10014018362
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Die Dunkle Triade im Dienstleistungskontext : Einfluss auf die Emotionsarbeit und Konsequenzen für den Angestellten
Kruse, Sandra - 2016
Persistent link: https://www.econbiz.de/10011422697
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Mentoring received by protégés : its relation to personality and mental ability in the Anglo-Saxon organizational environment
Bozionelos, Nikos; Bozionelos, Giorgos - In: The international journal of human resource management 21 (2010) 4/6, pp. 509-529
Persistent link: https://www.econbiz.de/10003992227
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Support, trust, satisfaction, intent to leave and citizenship at organizational level : a social exchange approach
Paillé, Pascal; Bourdeau, Laurent; Galois, Isabelle - In: International journal of organizational analysis 18 (2010) 1, pp. 41-58
Persistent link: https://www.econbiz.de/10003977415
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A new old question : do contextual factors relate to rating behavior ; an investigation with peer evaluations
Tziner, Aharon E.; Murphy, Kevin; Cleveland, Jeanette N.; … - In: International journal of selection and assessment 16 (2008) 1, pp. 59-67
Persistent link: https://www.econbiz.de/10003683773
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Does pay for performance diminish intrinsic interest?
Fang, Meiyu; Gerhart, Barry A. - In: The international journal of human resource management 23 (2012) 6, pp. 1176-1196
Persistent link: https://www.econbiz.de/10009510220
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Comparing motivating work characteristics, job satisfaction, and turnover intention of knowledge workers and blue-collar workers, and testing a structural model of the variables' r...
Huang, Ting-pang - In: The international journal of human resource management 22 (2011) 4, pp. 924-944
Persistent link: https://www.econbiz.de/10009151879
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Psychological contract breach and counterproductive workplace behaviors : testing moderating effects of attribution style and power distance
Chao, Joe M. C.; Cheung, Francis Y. L.; Wu, Anise M. S. - In: The international journal of human resource management 22 (2011) 4, pp. 763-777
Persistent link: https://www.econbiz.de/10009151914
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Feeling superior : the impact of loyalty program structure on customers' perceptions of status
Nunes, Joseph C.; Drèze, Xavier - In: MSI reports : working paper series (2008) 1, pp. 47-64
Persistent link: https://www.econbiz.de/10003727168