Summary One of the key components of service systems is access to "shared information" among service providers and clients. Information transparency has been offered as a mediating response to the breakdown in trust and accountability that sometimes accompanies service system encounters. It is...

In the United States, over 70% of the labor force is engaged in services, and an estimated 75% of the GDP in 2005 was derived from services. Industrialized countries around the world share similar statistics, while emerging economic powers, such as India and China, are seeing dramatic growth in...

The second volume of this successful handbook represents varied perspectives on the fast-expanding field of Service Science. The novel work collected in these chapters is drawn from both new researchers who have grown-up with Service Science, as well as established researchers who are adapting...