Previous surveys on quality management have shown that increasingly firms in Australia are adopting and implementing quality control tools and a total quality management philosophy. This paper attempts to determine the effectiveness of quality initiatives that have been implemented and...

Australian construction organisations have generally refrained from implementing quality management principles. As a result, little is known about the costs of poor quality and the impact it has on an organisation’s performance and competitiveness. With respect to rework, it is suggested that...

Process re‐engineering, a recently popularised phenomenon, has been advocated as a change management strategy that can be used to refocus organisational tasks into processes so that dramatic performance improvements in critical, contemporary measures of performance such as cost, quality...

Total quality management (TQM) is an approach to change that can respond to the needs of the organisation and customers and has become the raison d’être of any organisation wishing to be competitive in an era of globalization. Since the introduction of a quality approach into manufacturing it...

Global surveys indicate that employee engagement costs nearly £70 billion per year in the UK alone with nascent improvement from 2011 to this date. Recognising employee disengagement as a threat to global socio-economic sustainability, experts and scholars offer CSR and employee-centric...

The energy needs of Pakistan have increased many folds in recent years due to improved lifestyle, ever-increasing population, and economic development. Biomass energy has emerged as a promising renewable energy source and has an enormous potential to fulfill the energy requirements of the...