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"Sorry, we are fully booked!" : an experimental study of preference formation through unavailable services
Woratschek, Herbert; Roth, Stefan; Horbel, Chris - In: Australasian marketing journal 17 (2009) 1, pp. 27-35
Persistent link: https://www.econbiz.de/10003886468
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Importance-performance analysis with benefit segmentation of spa goers
Koh, Suna; Yoo, Joanne-eun; Bogers, Carl A. - In: International journal of contemporary hospitality management 22 (2010) 5, pp. 718-735
Persistent link: https://www.econbiz.de/10008651297
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The influences of hotel employees' service innovativeness on brand image and loyalty
Chen, Wen-Jung - In: International journal of services and operations … 48 (2024) 2, pp. 176-191
Persistent link: https://www.econbiz.de/10015065224
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Quality certifications as hotel selction criteria
Caso, Laura; Iglesias, Víctor; Ballina, Francisco … - In: Achieving competitive advantage through quality management, (pp. 95-110). 2015
Persistent link: https://www.econbiz.de/10011300852
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How risky are services? : an empirical investigation on the antecedents and consequences of perceived risk for hotel service
Sun, Jin - In: International journal of hospitality management 37 (2014), pp. 171-179
Persistent link: https://www.econbiz.de/10010354186
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Loss aversion in hotel choice : psychophysiological evidence
Chark, Robin; King, Brian - In: Journal of hospitality & tourism research : JHTR ; the … 46 (2022) 1, pp. 6-28
Persistent link: https://www.econbiz.de/10012794060
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Inconsistent behavior in online consumer reviews : the effects of hotel attribute ratings on location
Mellinas, Juan Pedro; Nicolau, Juan L.; Park, Sangwon - In: Tourism management : research, policies, practice 71 (2019), pp. 421-427
Persistent link: https://www.econbiz.de/10011987953
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An examination of customer loyalty and customer participation in the service recovery process in the Pakistani hotel industry : a pitch
Ashraf, Hafiz Ahmad; Manzoor, Nauman - In: Journal of accounting & management information systems … 16 (2017) 1, pp. 199-202
This pitch research letter (PRL) applies the pitch template developed by Faff (2015) to an academic project on customer loyalty and customer participation in the service recovery process in the hotel industry of Pakistan. The pitch template helped the pitchers to identify the core elements that...
Persistent link: https://www.econbiz.de/10011636581
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Strategizing for premium positioning : the case of hotel grandeur
Chowdhary, Rupal; Anand, Gunjan; Kapooria, Pallavi Joshi; … - In: South Asian journal of management : SAJM 28 (2021) 3, pp. 195-211
Persistent link: https://www.econbiz.de/10012792569