Narrow search
Showing 41 - 50 of 273
Cover Image
The effects of anger in the workplace : when, where, and why observing anger enhances or hinders performance
Miron-Spektor, Ella; Rafaeli, Anat - In: Research in personnel and human resources management : … 28 (2009), pp. 153-178
Persistent link: https://www.econbiz.de/10003981215
Cover Image
The effects of a service provider's messy appearance on customer reactions
Vilnai-Yavetz, Iris; Rafaeli, Anat - In: Services marketing quarterly 32 (2011) 3, pp. 161-180
Persistent link: https://www.econbiz.de/10009273298
Cover Image
Anger and happiness in virtual teams : emotional influences of text and behavior on others’ affect in the absence of non-verbal cues
Cheshin, Arik; Rafaeli, Anat; Bos, Nathan - In: Organizational behavior and human decision processes : … 116 (2011) 1, pp. 2-16
Persistent link: https://www.econbiz.de/10009297274
Cover Image
Immer schön Lächeln ... : Gefühlsäusserungen als Bestandteil der Arbeitsrolle
Rafaeli, Anat; Sutton, Robert - In: Gdi-Impuls : eine Publikation des … 5 (1987) 1, pp. 8-17
Persistent link: https://www.econbiz.de/10003659453
Cover Image
Emotions as social entities : interpersonal functions and effects of emotion in organizations
Hareli, Shlomo; Rafaeli, Anat; Parkinson, Brian - In: Research companion to emotion in organizations, (pp. 349-359). 2008
Persistent link: https://www.econbiz.de/10003761721
Cover Image
Symbols in organizational culture
Rafaeli, Anat; Worline, Monica - In: Handbook of organizational culture and climate, (pp. 71-84). 2000
Persistent link: https://www.econbiz.de/10003159830
Cover Image
Organizational dress as a symbol of multilayered social identities
Pratt, Michael G.; Rafaeli, Anat - In: Organizational identity : a reader, (pp. 275-312). 2004
Persistent link: https://www.econbiz.de/10002009084
Cover Image
Expression of emotion as part of the work role
Rafaeli, Anat - In: The Academy of Management review : AMR 12 (1987) 1, pp. 23-37
Persistent link: https://www.econbiz.de/10001023560
Cover Image
Characteristics of work stations as potential occupational stressors
Sutton, Robert I. - In: Academy of Management journal : AMJ 30 (1987) 2, pp. 260-276
Persistent link: https://www.econbiz.de/10001032334
Cover Image
Do customer emotions affect agent speed? : an empirical study of emotional load in online customer contact centers
Altman, Daniel; Yom-Tov, Galit B.; Olivares, Marcelo; … - In: Manufacturing & service operations management : M & SOM 23 (2021) 4, pp. 854-875
Persistent link: https://www.econbiz.de/10012627394