Narrow search
Showing 1 - 10 of 127,424
Cover Image
Feeling anger yet not speaking up : the role of observers' cultural values in anger and bystanderism in response to supervisor incivility
Her, Da Yeon; Sin, Hock-Peng - In: Journal of leadership & organizational studies : JLOS 31 (2024) 1, pp. 76-98
Persistent link: https://www.econbiz.de/10014633115
Cover Image
The role of service relationships in employees' and customers' emotional behavior, and customer-related outcomes
Medler-Liraz, Hana - In: The journal of services marketing 30 (2016) 4, pp. 437-448
Persistent link: https://www.econbiz.de/10011615477
Cover Image
Bringing service interactions into focus : prevention- versus promotion-focused customers' sensitivity to employee display authenticity
Lechner, Andreas; Mathmann, Frank - In: Journal of service research 24 (2021) 2, pp. 284-300
Persistent link: https://www.econbiz.de/10012522541
Cover Image
Multicultural markets and acculturation : implications for service firms
Poulis, Konstantinos; Yamin, Mo; Paulis, Efthimios - In: The journal of services marketing 27 (2013) 7, pp. 515-525
Persistent link: https://www.econbiz.de/10010231178
Cover Image
Impact of cultural differences on foreign customers' perceived local services
Lin, Chinho; Nguyen, Conghoang; Lin, Binshan - In: The journal of services marketing 27 (2013) 6, pp. 500-510
Persistent link: https://www.econbiz.de/10010198107
Cover Image
A cross-cultural investigation of customer reactions to service failure and recovery
Matos, Celso Augusto de; Fernandes, Daniel Von der Heyde; … - In: Journal of international consumer marketing 23 (2011) 3/4, pp. 211-228
Persistent link: https://www.econbiz.de/10009270624
Cover Image
Cultural differences and McDonald's : a multi-country comparative study
Khan, Mahmood A.; Sobaih, Abu Elnasr E.; Lee, Kyuho; … - In: International journal of business and globalisation : IJBG 31 (2022) 4, pp. 391-411
Persistent link: https://www.econbiz.de/10013476779
Cover Image
The role of cultural differences in customer retention : evidence from the high-contact service industry
Fam, Kim Shyan; Boon Liat Cheng; Cham Tat Huei; Yi, … - In: Journal of hospitality & tourism research : JHTR ; the … 47 (2023) 1, pp. 257-288
Persistent link: https://www.econbiz.de/10014230003
Cover Image
Task-relationship-self : a framework for understanding service encounter behaviors
Bradley, Graham L.; Sparks, Beverley; Zapf, Dieter; … - In: Psychology & marketing 30 (2013) 6, pp. 512-528
Persistent link: https://www.econbiz.de/10009775023
Cover Image
How commitment to fellow customers affects the customer-firm relationship and customer citizenship behavior
Curth, Susanne; Uhrich, Sebastian; Benkenstein, Martin - In: The journal of services marketing 28 (2014) 2, pp. 147-158
Persistent link: https://www.econbiz.de/10010371770