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"This call may be monitored" : performance management for service quality

Adler, Seymour; Nelson, Miriam T. - In: Customer service delivery : research and best practices, (pp. 225-263). 2006

Persistent link: https://www.econbiz.de/10003336370

Six sigma marketing : from cutting costs to growing market share

Reidenbach, R. Eric - 2009

Persistent link: https://www.econbiz.de/10003805976

The role of culture as driver of quality management and performance : infrastructure versus core quality practices

Naor, Michael; Goldstein, Susan M.; Linderman, Kevin W.; … - In: Decision sciences : DS 39 (2008) 4, pp. 671-702

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The analysis and evaluation of a quality system using the Six Sigma benchmark : evidence for the robustness of Six Sigma processes

Etienne, Eisenhower C. - In: International journal of productivity and quality … 4 (2009) 2, pp. 178-198

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Estimating the production function of university students'

Soo, Kwok Tong - 2009

Persistent link: https://www.econbiz.de/10003852926

Continuous improvement of performance measurement by TQM adopters

Kumar, Uma; Kumar, Vinod; Grosbois, Danuta de; Choisne, … - In: Total quality management & business excellence : an … 20 (2009) 5/6, pp. 603-616

Persistent link: https://www.econbiz.de/10003882594

The perceived impact of quality assurance systems on tomato supply chain performance

Aramyan, Lusine H.; Meuwissen, Miranda P. M.; Oude … - In: Total quality management & business excellence : an … 20 (2009) 5/6, pp. 633-653

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Mit EFQM zu betrieblicher Exzellenz : Verbreitung, Ausgestaltung und Effekte des Qualitätsmanagementmodells der European Foundation for Quality Management

Lay, Gunter; Schat, Hans-Dieter; Jäger, Angela - 2009

Seit der Einführung im Jahr 1988 streben Unternehmen mit dem Modell der European Foundation for Quality Management (EFQM) danach, betriebliche Exzellenz zu erreichen. Dieses Konzept definiert fünf Felder, in denen sogenannte Befähiger (Enabler) implementiert werden sollen, und vier Felder, in...

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Business practices and information strategy in performance improvement

Mandal, Purnendu; El-Houbi, Ashraf - In: International journal of productivity and quality … 4 (2009) 5/6, pp. 715-729

Persistent link: https://www.econbiz.de/10003896398

Applicability of Six Sigma for asset management

Chattopadhyay, Gopinath; Varma, Vineet H. - In: International journal of productivity and quality … 4 (2009) 5/6, pp. 730-741

Persistent link: https://www.econbiz.de/10003896401