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The effect of waiting time on patient perceptions of care quality
Nottingham, Quinton J.; Johnson, Dana M.; Russell, … - In: Quality management journal : QMJ 25 (2018) 1, pp. 32-45
Persistent link: https://www.econbiz.de/10012309045
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Quality information disclosure and patient reallocation in the healthcare industry : evidence from cardiac surgery report cards
Yoon, Tae Jung - In: Marketing science : the marketing journal of the … 39 (2020) 3, pp. 636-662
Persistent link: https://www.econbiz.de/10012294690
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Monitoring patient dissatisfaction : a methodology based on SERVQUAL scale and statistical process control charts
Altuntas, Serkan; Dereli, Türkay; Kaya, İhsan - In: Total quality management & business excellence 31 (2020) 9, pp. 978-1008
Persistent link: https://www.econbiz.de/10012256679
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Complements or substitutes? Culture-technology interactions in healthcare
Queenan, Carrie C.; Kull, Thomas J.; Devaraj, Sarv - In: Decision sciences : DS 47 (2016) 5, pp. 851-880
Persistent link: https://www.econbiz.de/10011628079
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Assessment of patient safety culture : a comparative case study between physicians and nurses
Elsheikh, Ahmed Mohamed; AlShareef, Mohammed Abdullah; … - In: Business process management journal 23 (2017) 4, pp. 792-810
Persistent link: https://www.econbiz.de/10011723274
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Monitoring and reducing patient dissatisfaction : a case study of an Iranian public hospital
Rasouli, Omid; Zarei, Mohammad Hossein - In: Total quality management & business excellence : an … 27 (2016) 5/6, pp. 531-559
Persistent link: https://www.econbiz.de/10011579841
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What patients do and their impact on implementation : an ethnographic study of participatory quality improvement projects in English acute hospitals
Boaz, Annette; Robert, Glenn; Locock, Louise; Sturmey, … - In: Journal of health organization and management 30 (2016) 2, pp. 258-278
Persistent link: https://www.econbiz.de/10011580736
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Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital
Raharjo, Hendry; Guglielmetti Mugion, Roberta; Di … - In: Total quality management & business excellence : an … 27 (2016) 7/8, pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
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Choice of hospital : which type of quality matters?
Gutacker, Nils; Siciliani, Luigi; Moscelli, Giuseppe; … - In: Journal of health economics 50 (2016), pp. 230-246
Persistent link: https://www.econbiz.de/10011589026
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Healthcare leaders' views on successful quality improvement initiatives and context
Barson, Stuart; Doolan-Noble, Fiona; Gray, Jonathon; … - In: Journal of health organization and management 31 (2017) 1, pp. 54-63
Persistent link: https://www.econbiz.de/10011699310