Erfolgreiche Unternehmen zeichnen sich unter anderem dadurch aus, dass sie ihre Ge-schäftsprozesse den sich stetig verändernden Marktbedingungen permanent anpassen. Bei der Eroberung neuer Marktanteile gehören mittlerweile das Internet, Call Center, Helpdesks und andere Frontoffice -...

This paper examines the occurrence and fragility of information cascades in laboratory experiments.One group of low informed subjects make predictions in sequence. In a matchedpairs design, another set of high informed subjects observe the decisions of the first group andmake predictions....

Charness et al. (2007b) have shown that group membership has a strong effect on individualdecisions in strategic games when group membership is salient through payoff commonality.In this comment I show that their findings also apply to non-strategic decisions, even when nooutgroup exists, and I...