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The customer is CEO : how to measure what your customers want - and make sure they get it
Massnick, Forler - 1997 - 1. print.
Persistent link: https://www.econbiz.de/10004343186
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Listening to the voice of the customer : 16 steps to a successful customer satisfaction measurement program
Anton, Jon; Perkins, Debra - 1997
Persistent link: https://www.econbiz.de/10004222321
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Kundenmonitoring im Produkt- und Servicemanagement
Henrichsmeier, Stefan; Fischer, Jürgen - 1999
Persistent link: https://www.econbiz.de/10004558070
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Compatibility effects in evaluations of customer satisfaction and loyality
Johnson, Michael D.; Auh, Seigyoung - 1998
Persistent link: https://www.econbiz.de/10004600884
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Consumer expectations of services and their effect on perceived service quality
Hamer, Lawrence Olin
Persistent link: https://www.econbiz.de/10004593358
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Customer satisfaction measurement simplified : a step-by-step guide for ISO 9001:2000 certification
Vavra, Terry Gwyn - 2002
Persistent link: https://www.econbiz.de/10004770535
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Measuring and valuing customer relationships : how to develop the measures that drive profitable CRM
Shaw, Robert; Reed, David - 1999
Persistent link: https://www.econbiz.de/10004009890
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The Arthur Andersen guide to talking with your customers : what they will tell you about your business, when you ask the right questions
Wing, Michael J. - 1997 - Rev. ed.
Persistent link: https://www.econbiz.de/10004346578
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The nature of learning about customers in a customer service setting : a study of frontline contact persons
Wägar, Karolina - 2007
Persistent link: https://www.econbiz.de/10003598810
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Ausgangspunkte eines systemorientierten Managements der Kundenzufriedenheit am Beispiel von Direktbanken
Körnert, Jan - 1999
Persistent link: https://www.econbiz.de/10004563792