Ob politische Konflikte, knirschende Geschäftsbeziehungen oder scheiternde Ehen: Daniel Shapiro, Gründer und Direktor des Harvard International Negotiation Program, stellt in seinem Buch eine bahnbrechende neue Methode vor, Gräben durch Verhandlung zu überwinden. Konfliktlösung gelingt nur...

'Given the breadth in the conflict and conflict management literatures, there have been few if any compilations that offered good coverage and quality depth, until now. This work provides both a good and timely review as well as insightful integration and extension of existing conflict research....

About the author -- What are you selling -- The dialogue sales process -- Relationship selling principles -- A business developer's workday - peter's top 10 worklist -- Other important sales topics -- Conclusion -- Appendix I: Relationship selling principles -- Appendix II: Dialogue puzzle --...