Purpose – Understanding customer value is described as the first Lean principle but there is scant literature on how customer value is defined. The purpose of this paper is to present a model for understanding the product and service elements that a customer values and expects from the supply...

Purpose – Although there is a considerable body of literature regarding the selection of improvement projects, little of it reveals what actually occurs in industry. To answer this question the authors aimed to determine how industry selects Lean and Six Sigma projects in practice....

Purpose – This study aims to develop a standardised instrument to measure the impact of lean thinking on supply chain value. This tool can be used to examine supply chain readiness and thus enhance overall value. It can also observe the potential role of customers, competitors and suppliers in...

Purpose – This paper aims to present a systematic method to implement a single‐source content management system for optimized data flow for standardized documentation and reporting. A historical background in production efficiency is also provided. Design/methodology/approach – A...

Purpose – Empirical evidence suggests corporate culture and change contribute to every Lean failure. Whilst the prevailing research implies that successful Lean implementations lead to a profitable organisation, it also points towards the low numbers of organisations fully adopting the Lean...

Purpose Autonomous maintenance (AM), one of the pillars of total productive maintenance (TPM), aims to achieve performance toward zero defects and zero breakdowns. AM system equipped with comprehensive lean tools provides continuous improvement during the AM activities. Despite its long...

Purpose Even though the integration of Lean Supply Chain Management (LSCM) and Industry 4.0 (I4.0) technologies is relatively recent, it has been receiving a lot of attention. Partly because it is a recent field of practise and research and partly because the number of works developed in this...

Purpose This paper aims to gain empirical insights into the relationship between lean production and digitalization within Industry 4.0 from a process-theoretical perspective. Following an initial report at the European Lean Educators Conference 2021 conference, the authors searched for...

Purpose – The purpose of this paper is to present management techniques in the healthcare sector through lean office. Design/methodology/approach – A case study approach is adopted, with data collected in the Brazilian military organization. Findings – The findings identify several ways to...

The quotation process tightly links the manufacturer and its suppliers and customers on a supply chain. An excellent record of successful quotes not only benefits trading partners, but also positions the manufacturer on the market in terms of its responsiveness, customer service, efficiency, and...