Individual consumers as well as managers within any organisation regularly make purchasing decisions. Some of these decisions will relate to product or service markets that are characterised by homogeneity in all aspects except price. There may be a benefit, therefore, from searching for a lower...

This paper explores the characteristics of the performance measurement system at TNT (UK) Ltd. which facilitate the translation of strategy into action. TNT is a successful and growing service organisation and a market leader in the overnight distribution of parcels within the UK. The...