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Quality service, competitive business : setting the standard in customer service
Kendall, Howard - 2010
Persistent link: https://www.econbiz.de/10009239027
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Product quality and customer benefit
Blecharz, Pavel; Stverkova, Hana - 2011
Persistent link: https://www.econbiz.de/10009266783
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Elements of the model for customer satisfaction : Serbian economy research
Cockalo, Dragan; Djordjevic, Dejan; Sajfert, Zvonko - In: Total quality management & business excellence : an … 22 (2011) 8, pp. 807-832
Persistent link: https://www.econbiz.de/10009424224
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A study on the causal relationships in the Korean National Quality Award model
Moon, Jae-young; Lee, Sang-chul; Yong-Seung, Park; Suh, … - In: Total quality management & business excellence : an … 22 (2011) 7, pp. 705-726
Persistent link: https://www.econbiz.de/10009424254
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Qualität des Point of Sale : Wege zur besseren Kommunikation im Rahmen des Customer Management
Schuld, Michael; Keuper, Frank; Neuhaus, Sarah - In: Customer Management : Vertriebs- und Servicekonzepte …, (pp. 433-456). 2011
Persistent link: https://www.econbiz.de/10009426828
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Qualität betrieblicher Weiterbildung im Rahmen des Customer Management
Schuld, Michael; Keuper, Frank; Brüggemann, Christopher - In: Customer Management : Vertriebs- und Servicekonzepte …, (pp. 363-390). 2011
Persistent link: https://www.econbiz.de/10009426835
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The role of service fairness in the service quality - relationship quality - customer loyalty chain : an empirical study
Giovanis, Apostolos; Athanasopoulou, Pinelopi; … - In: Journal of service theory and practice : JSTP 25 (2015) 6, pp. 744-776
Persistent link: https://www.econbiz.de/10011392388
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Do task- and relation-oriented customers co-create a better quality of service? : an empirical study of customer-dominant logic
Cheung, Fung Yi Millissa; To, Wai Ming - In: Management decision : MD 53 (2015) 1, pp. 179-197
Persistent link: https://www.econbiz.de/10010520362
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An innovative framework for performance analysis of members of supply chains
Chithambaranathan, P.; Subramanian, Nachiappan; … - In: Benchmarking : an international journal ; BIJ 22 (2015) 2, pp. 309-334
Persistent link: https://www.econbiz.de/10011279597
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Dimensions of business-to-consumer (B2C) systems success in Kuwait : testing a modified DeLone and McLean IS success model in an e-commerce context
Rouibah, Kamel; Lowry, Paul Benjamin; Almutairi, Laila - In: Journal of global information management : an official … 23 (2015) 3, pp. 41-71
Persistent link: https://www.econbiz.de/10011287040