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Beziehungsmarketing
30,015
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30,014
Qualitätsmanagement
18,337
Quality management
15,935
Konsumentenverhalten
12,858
Consumer behaviour
12,855
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7,254
Customer satisfaction
7,246
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7,077
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7,067
Theorie
4,510
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4,494
Deutschland
3,873
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3,646
Lieferantenmanagement
3,175
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3,173
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3,036
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3,036
Social Web
2,685
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2,685
Produktqualität
2,441
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2,438
Marketingmanagement
2,427
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2,385
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2,201
Kundenintegration
2,189
Customer integration
2,185
Markenimage
2,162
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2,160
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2,110
Online-Handel
2,073
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2,072
Brand
1,989
Markenartikel
1,981
Kundenwert
1,970
Customer value
1,935
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1,898
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1,890
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1,844
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113
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Bruhn, Manfred
180
Antony, Jiju
166
Homburg, Christian
133
Kumar, V.
85
Han, Heesup
65
Rahman, Zillur
63
Devadasan, S. R.
61
Verhoef, Peter C.
61
Stauss, Bernd
60
Huber, Frank
58
Töpfer, Armin
58
Talib, Faisal
57
Hollebeek, Linda D.
56
Bauer, Hans H.
54
Piller, Frank T.
53
Herrmann, Andreas
52
Krafft, Manfred
48
Dale, Barrie G.
45
Palmatier, Robert W.
44
Cudney, Elizabeth A.
43
Mattila, Anna S.
43
Smith, Alan D.
43
Madhani, Pankaj M.
42
Garza-Reyes, Jose Arturo
41
Shahin, Arash
41
Svensson, Göran
41
Gil Saura, Irene
40
Kamiske, Gerd F.
40
Loureiro, Sandra Maria Correia
40
Mittal, Vikas
40
Stock-Homburg, Ruth
40
Kleinaltenkamp, Michael
38
Kumar, Vikas
38
Thaichon, Park
38
Van den Poel, Dirk
38
Sampaio, Paulo
37
Wiedmann, Klaus-Peter
37
Wildemann, Horst
37
Grewal, Dhruv
36
Zink, Klaus J.
36
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Springer Fachmedien Wiesbaden
120
OECD
49
Hochschulrektorenkonferenz
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IGI Global
44
National Bureau of Economic Research
33
Deutsches Institut für Normung
22
Deutsche Gesellschaft für Qualität
21
Verband der Automobilindustrie
21
Books on Demand GmbH <Norderstedt>
18
Verlag Dr. Kovač
18
Springer-Verlag GmbH
17
Shaker Verlag
15
World Bank
15
Taylor and Francis.
13
Fördergesellschaft Marketing an der Universität Augsburg
12
American Marketing Association
10
Nomos Verlagsgesellschaft
10
Carl Hanser Verlag
9
Haufe-Lexware GmbH & Co. KG
9
OECD / Environment Directorate
9
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
9
Thüringen / Landesregierung
9
Erich-Schmidt-Verlag
8
Harvard Graduate School of Business Administration
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8
Logos Verlag Berlin
8
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8
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8
W. Kohlhammer GmbH
8
World Bank Group
8
Erasmus Research Institute of Management
7
European Organization for Quality Control
7
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
7
Gesellschaft für Qualitätswissenschaft
7
RWTH Aachen
7
Springer Gabler <Firma>
7
Universität <Kassel> / Fachgebiet Wirtschaftsinformatik
7
Wiley-VCH
7
American Society for Quality
6
Eric Cuvillier <Firma>
6
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Journal of business research : JBR
794
Journal of retailing and consumer services
734
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
608
International journal of productivity and quality management : IJPQM
531
Industrial marketing management : the international journal for industrial and high-tech firms
504
The TQM journal : the international review of organizational improvement
482
International journal of quality & reliability management
474
SpringerLink / Bücher
436
International journal of production research
431
International journal of hospitality management
362
Total quality management & business excellence
334
The journal of services marketing
286
The journal of business & industrial marketing
267
International journal of production economics
262
The service industries journal
240
Journal of the Academy of Marketing Science
201
Journal of strategic marketing
199
Quality management journal : QMJ
195
International journal of six sigma and competitive advantage : IJSSCA
193
International journal of contemporary hospitality management
172
Cogent business & management
161
European journal of operational research : EJOR
152
Journal of marketing
152
International journal of electronic customer relationship management : IJECRM
148
Journal of hospitality marketing & management
147
The journal of product & brand management
144
Tourism management : research, policies, practice
142
Gabler Edition Wissenschaft
141
International journal of quality and service sciences
140
International journal of services and operations management
138
Journal of travel and tourism marketing
138
Psychology & marketing
135
Journal of retailing
132
Journal of service management
131
Journal of service research : JSR
131
Asia Pacific journal of marketing and logistics
129
Marketing intelligence & planning
128
The journal of brand management : an international journal
125
Service business
121
European journal of marketing : EJM
114
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ECONIS (ZBW)
46,266
USB Cologne (EcoSocSci)
2,235
USB Cologne (business full texts)
150
EconStor
72
OLC EcoSci
29
RePEc
26
BASE
9
Other ZBW resources
3
ArchiDok
2
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151
Improving service quality through customer journey analysis
Halvorsrud, Ragnhild
;
Lvale, Knut
;
Følstad, Asbjørn
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
6
,
pp. 840-867
Persistent link: https://www.econbiz.de/10011599350
Saved in:
152
A Markovian-QFD approach in addressing the changing priorities of the customer needs
Asadabadi, Mehdi Rajabi
- In:
International journal of quality & reliability management
33
(
2016
)
8
,
pp. 1062-1075
Persistent link: https://www.econbiz.de/10011606104
Saved in:
153
An integrative framework of buyer-supplier negative relationships quality and dysfunctional interfirm conflict
Prince, Melvin
;
Palihawadana, Dayananda
;
Davies, Mark A. P.
- In:
Journal of business-to-business marketing
23
(
2016
)
3
,
pp. 221-234
Persistent link: https://www.econbiz.de/10011606403
Saved in:
154
Internal customer satisfaction improvement with QFD technique
Camgöz-Akdağ, Hatice
;
Imer, H. Pınar
;
Ergin, K. Nazlı
- In:
Business process management journal
22
(
2016
)
5
,
pp. 957-968
Persistent link: https://www.econbiz.de/10011609787
Saved in:
155
Effectiveness of QFD in a municipal administration process
Jimenez, Narda B. Ocampo
;
Serrato, Roberto Baeza
- In:
Business process management journal
22
(
2016
)
5
,
pp. 979-992
Persistent link: https://www.econbiz.de/10011609832
Saved in:
156
Managing requirements for the development of a novel elbow rehabilitation device
Callegaro, Aline Marian
;
Schwengber ten Caten, Carla
; …
- In:
Technological forecasting & social change : an …
113
(
2016
)
2
,
pp. 404-411
Persistent link: https://www.econbiz.de/10011613252
Saved in:
157
Patient-centric quality assessment framework for healthcare services
Park, Geun-wan
;
Kim, Yongse
;
Park, Kwangtae
;
Agarwal, …
- In:
Technological forecasting & social change : an …
113
(
2016
)
2
,
pp. 468-474
Persistent link: https://www.econbiz.de/10011613350
Saved in:
158
How service customers tidy their service quality perceptions
Georgantzas, Nicholas C.
;
Katsamakas, Evangelos
- In:
Human systems management : HSM
35
(
2016
)
2
,
pp. 129-139
Persistent link: https://www.econbiz.de/10011547920
Saved in:
159
Testing the predictive power of PLS through cross-validation in banking
Reguera-Alvarado, Nuria
;
Blanco-Oliver, Antonio
; …
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4685-4693
Persistent link: https://www.econbiz.de/10011554754
Saved in:
160
Using modified IPA to define quality improvement strategies : a study of air-conditioning industry in Taiwan
Ho, Li-Hsing
;
Chang, Pi-Yun
;
Yen, Tieh-Min
- In:
The TQM journal : the international review of …
28
(
2016
)
2
,
pp. 180-194
Persistent link: https://www.econbiz.de/10011556481
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