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Application of the Kano model for a better understanding of customer requirements in higher education : a pilot study

Madzík, Peter; Budaj, Pavol; Mikuláš, Dalibor; … - In: Administrative Sciences : open access journal 9 (2019) 1/11, pp. 1-18

Various pieces of information and knowledge turn into "know-how" simply by their application in the market. This applies to all spheres of activities. It is therefore important to know and understand the requirements of customers already in the stage of making a product, and to confront these...

Persistent link: https://www.econbiz.de/10012126991

Clustering employees on the basis of their perception from critical success factors of total quality management and its influence on customer focus

Gavareshki, Mohammad Hosein Karimi; Dabestani, Reza; … - In: International journal of management concepts and … 12 (2019) 2, pp. 103-116

Persistent link: https://www.econbiz.de/10012105427

Quality strategies for customer loyalty in an e-service environment : a case of m-banking customers

Vasudeva, Savdeep - In: Strategies and tools for managing connected consumers, (pp. 46-69). 2020

Persistent link: https://www.econbiz.de/10012106733

The effect of website design quality and service quality toward repurchase intention in the e-commerce industry : a cross-continental analysis

Wilson, Nicholas; Keni, Keni; Tan, Pauline Henriette … - In: Gadjah Mada international journal of business 21 (2019) 2, pp. 187-222

Persistent link: https://www.econbiz.de/10012106901

Explore relationship between total quality management and CMMI in software development organisations : a study of Chandigarh and Mohali

Jaiswal, Kapil; Garg, Minakshi - In: International journal of project organisation & … 11 (2019) 2, pp. 154-170

Persistent link: https://www.econbiz.de/10012110848

Proactive management of customer relationship quality : an empirical investigation of mobile phone companies

Dinulescu, Catalin C.; Visinescu, Lucian L.; Prybutok, … - In: Journal of decision systems 27 (2018) 3, pp. 187-211

Persistent link: https://www.econbiz.de/10012164222

Quality control management and customer retention in selected manufacturing companies in Nigeria : an empirical analysis

Olayiwola, Peter Olatunji; Akeke, Shola Solomon; … - In: The Romanian economic journal : REJ 22 (2019) 71, pp. 60-78

Persistent link: https://www.econbiz.de/10012167526

The value of delegated quality control

Saak, Alexander E. - In: The journal of industrial economics 65 (2017) 2, pp. 309-335

Persistent link: https://www.econbiz.de/10012170509

PSS modularisation : a customer-driven integrated approach

Fargnoli, Mario; Haber, Nicolas; Sakao, Tomohiko - In: International journal of production research 57 (2019) 13, pp. 4061-4077

Persistent link: https://www.econbiz.de/10012193405

Freedom within a framework : hearing the voice of the customer on the factory floor

Cafaro, Paul G. - 2020

"This book shows you how to harmonize three business functions to address customer needs by using a novel approach that combines Design for Six Sigma (DFSS) and Continuous Improvement tools. The DFSS tool used is the Quality Function Deployment (QFD) process, which is also known as the House of...

Persistent link: https://www.econbiz.de/10012193488