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QMS external quality auditors' competency requirements : perspectives from accredited certification bodies in Malaysia
Wahid, Roslina Ab; Tan, Peck-Leong - In: International journal of quality & reliability management 40 (2023) 7, pp. 1621-1646
Persistent link: https://www.econbiz.de/10014313843
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What contributes to auditee satisfaction in external ISO 9001 audits?
Lenning, Jan; Gremyr, Ida; Raharjo, Hendry - In: The TQM journal : the international review of … 34 (2022) 6, pp. 1877-1895
Persistent link: https://www.econbiz.de/10014320957
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Managing Remote Work Quality : Evidence from Management Systems Standards Auditing
Palmarozzo, Ashley; Toffel, Michael W. - 2023
Remote work has become more common, providing operational flexibility and productivity benefits, but questions remain about whether and how it affects quality. This study investigates the quality effects of remote work in a diagnostic service context in which remote work separates workers from...
Persistent link: https://www.econbiz.de/10014343992
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Managing remote work quality : evidence from management systems standards auditing
Palmarozzo, Ashley; Toffel, Michael W. - 2023
Persistent link: https://www.econbiz.de/10014455585
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The effects of external auditors and certification bodies on the operational and market-oriented outcomes of ISO 9001 implementation
Prajogo, Daniel; Nair, Anand; Castka, Pavel - In: IEEE transactions on engineering management : EM 69 (2022) 4, pp. 1447-1458
Persistent link: https://www.econbiz.de/10013356956
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Öko-Audit : Umweltzertifizierung ; Basis einer neuen Unternehmenskultur
Ganse, Joachim - 1997
Persistent link: https://www.econbiz.de/10014267706
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Standardisierung des internationalen Beschwerdemanagements
Nogly, Felicitas - 2010
Persistent link: https://www.econbiz.de/10003929021
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Company standardization : five essays with a focus on the automotive industry
Lazina, Luisa Kim - 2017
Persistent link: https://www.econbiz.de/10011657051
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Innerbetriebliche Normung : Handbuch und Wegweiser für Normungsmanager
Schuster, Dirk; Heider, Thomas - 2015 - 1. Aufl.
Persistent link: https://www.econbiz.de/10011326354
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Fehler- und Fehlerfolgekosten in Banken : Messung und Steuerung der internen Dienstleistungsqualität
Hepp, Christina (contributor) - 2008
Leistungsmonitorings werden die Standardisierung, die Fehlertoleranz und die Volumina von Leistungen identifiziert. Zur Verdeutlichung der …
Persistent link: https://www.econbiz.de/10014014613