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Customer relationship manageme...
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Relationship marketing
25,496
Beziehungsmarketing
25,495
Consumer behaviour
9,046
Konsumentenverhalten
9,046
Kundenzufriedenheit
5,530
Customer satisfaction
5,514
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3,972
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3,971
Brand management
2,617
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2,617
Deutschland
2,443
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2,395
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2,311
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2,311
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2,306
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2,304
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2,091
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2,091
Marketingmanagement
1,920
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1,915
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1,911
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1,893
Kundenbindung
1,818
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1,779
E-commerce
1,674
Online-Marketing
1,635
Internet marketing
1,612
Kundenwert
1,522
Customer integration
1,486
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1,486
Customer value
1,479
Vertrauen
1,441
Confidence
1,417
Einzelhandel
1,379
Retail trade
1,361
Brand
1,300
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1,288
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1,287
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1,280
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1,279
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3,491
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1,716
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1,343
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1,107
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1,107
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683
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678
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595
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417
Ratgeber
256
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198
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Bibliography included
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108
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64
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64
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47
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27
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Bruhn, Manfred
125
Homburg, Christian
116
Kumar, V.
80
Huber, Frank
61
Bauer, Hans H.
57
Verhoef, Peter C.
55
Han, Heesup
54
Hollebeek, Linda D.
52
Herrmann, Andreas
51
Stauss, Bernd
48
Krafft, Manfred
46
Piller, Frank T.
46
Palmatier, Robert W.
40
Mattila, Anna S.
38
Gil Saura, Irene
37
Stock-Homburg, Ruth
37
Wiedmann, Klaus-Peter
36
Eggert, Andreas
34
Hippner, Hajo
34
Smith, Alan D.
33
Neslin, Scott A.
32
Schüller, Anne M.
32
Svensson, Göran
32
Thaichon, Park
32
Töpfer, Armin
32
Van den Poel, Dirk
32
Wilde, Klaus D.
32
Grönroos, Christian
31
Mittal, Vikas
31
Prentice, Catherine
31
Belz, Christian
30
Evanschitzky, Heiner
30
Kleinaltenkamp, Michael
30
Reichwald, Ralf
30
Reinartz, Werner J.
30
Sheth, Jagdish N.
30
Georgi, Dominik
29
Loureiro, Sandra Maria Correia
29
Grewal, Dhruv
28
Hennig-Thurau, Thorsten
28
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Springer Fachmedien Wiesbaden
91
IGI Global
17
Verlag Dr. Kovač
13
National Bureau of Economic Research
12
American Marketing Association
10
Books on Demand GmbH <Norderstedt>
10
Munich Business School
10
Fördergesellschaft Marketing an der Universität Augsburg
9
Haufe-Lexware GmbH & Co. KG
9
Nomos Verlagsgesellschaft
8
Universität St. Gallen
7
W. Kohlhammer GmbH
7
Harvard Graduate School of Business Administration
6
Logos Verlag Berlin
6
Springer-Verlag GmbH
6
Verlag Franz Vahlen
6
AMACOM
5
Edward Elgar Publishing
5
Information Resources Management Association
5
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
5
Universität Mannheim
5
Eric Cuvillier <Firma>
4
Erich-Schmidt-Verlag
4
Fachhochschule Reutlingen / European School of Business
4
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
4
Shaker Verlag
4
Springer Gabler <Firma>
4
Technische Universität Dresden
4
Wiley-VCH
4
De Gruyter Oldenbourg
3
Erasmus Research Institute of Management
3
Forschungsinstitut für Absatz und Handel <Sankt Gallen>
3
Friedrich-Schiller-Universität Jena
3
GABAL-Verlag GmbH
3
Institut Arbeit und Technik
3
Institut für Marktorientierte Unternehmensführung Mannheim
3
NetLibrary, Inc
3
RWTH Aachen
3
Springer International Publishing
3
Svenska Handelshögskolan <Helsinki>
3
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Journal of business research : JBR
653
Journal of retailing and consumer services
583
Industrial marketing management : the international journal for industrial and high-tech firms
407
SpringerLink / Bücher
343
International journal of hospitality management
299
The journal of services marketing
225
The journal of business & industrial marketing
197
The service industries journal
188
Journal of the Academy of Marketing Science
173
Journal of strategic marketing
172
International journal of electronic customer relationship management : IJECRM
143
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
Journal of hospitality marketing & management
115
Tourism management : research, policies, practice
115
Gabler Edition Wissenschaft
111
Journal of service management
111
Psychology & marketing
110
The journal of product & brand management
110
Journal of retailing
108
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Marketing intelligence & planning
106
Cogent business & management
102
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
102
European journal of marketing : EJM
98
Services marketing quarterly
94
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
83
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Springer eBook Collection / Business and Economics
78
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
The international review of retail, distribution and consumer research
75
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
74
Journal of financial services marketing : JFSM
70
Business horizons
69
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ECONIS (ZBW)
26,394
USB Cologne (EcoSocSci)
887
USB Cologne (business full texts)
47
BASE
11
EconStor
7
RePEc
4
Other ZBW resources
1
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Showing
26,901
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26901
Two-sided effects of customer participation : roles of relationships and social-interaction values in social services
Park, Cheol
;
Lee, Heejung
;
Jun, Jongkun
;
Lee, Thaemin
- In:
Service business
12
(
2018
)
3
,
pp. 621-640
Persistent link: https://www.econbiz.de/10011915173
Saved in:
26902
Analyzing relationship quality and its contribution to consumer relationship proneness
Olavarría Jaraba, Ana
;
Cambra Fierro, Jesús J.
; …
- In:
Service business
12
(
2018
)
4
,
pp. 641-661
Persistent link: https://www.econbiz.de/10011919757
Saved in:
26903
Client intimacy & performance advice : determinants of trust in the public accountant - SME client relationship
Cherry, Michael
;
McGrath, Dianne
;
Baumann, Chris
- In:
Australasian accounting business and finance journal : AABF
12
(
2018
)
1
,
pp. 3-32
Persistent link: https://www.econbiz.de/10011919960
Saved in:
26904
Delighted or outraged? : uncovering key drivers of exceedingly positive and negative theme park guest experiences
Torres, Edwin N.
;
Milman, Ady
;
Park, Soona
- In:
Journal of hospitality and tourism insights
1
(
2018
)
1
,
pp. 65-85
Persistent link: https://www.econbiz.de/10011922076
Saved in:
26905
Guest preferences for service recovery procedures : conjoint analysis
Lee, Seung Hyun
- In:
Journal of hospitality and tourism insights
1
(
2018
)
3
,
pp. 276-288
Persistent link: https://www.econbiz.de/10011924278
Saved in:
26906
Exploration of the antecedents and consequences of customers' service experiences
Ihtiyar, Ali
;
Ihtiyar, Hatice Gulsah
;
Galay, Yana
- In:
Journal of hospitality and tourism insights
1
(
2018
)
4
,
pp. 367-386
Persistent link: https://www.econbiz.de/10011924291
Saved in:
26907
The moderating role of social themes in cause-related marketing advertisements
Natarajan, Thamaraiselvan
;
Jublee, Daniel Inbaraj
; …
- In:
International review on public and non-profit marketing
15
(
2018
)
4
,
pp. 433-454
Persistent link: https://www.econbiz.de/10011956130
Saved in:
26908
A thorough assessment of the causal relationship from tourist satisfaction to destination loyalty : a study in Tra Vinh
Quang Linh Huynh
- In:
International journal of economics and financial issues …
8
(
2018
)
2
,
pp. 191-197
Persistent link: https://www.econbiz.de/10011957547
Saved in:
26909
Do sales people trust new customers because of who they are?
Gaczek, Piotr
;
Leszczyński, Grzegorz
;
Zieliński, Marek
- In:
The IMP journal
12
(
2018
)
3
,
pp. 498-518
Persistent link: https://www.econbiz.de/10011958916
Saved in:
26910
Determinant of sharing value and value creation and implications on sale and profits
Sembiring, Noor
- In:
International journal of economics and financial issues …
8
(
2018
)
3
,
pp. 160-167
Persistent link: https://www.econbiz.de/10011979052
Saved in:
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