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Two-sided effects of customer participation : roles of relationships and social-interaction values in social services
Park, Cheol; Lee, Heejung; Jun, Jongkun; Lee, Thaemin - In: Service business 12 (2018) 3, pp. 621-640
Persistent link: https://www.econbiz.de/10011915173
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Analyzing relationship quality and its contribution to consumer relationship proneness
Olavarría Jaraba, Ana; Cambra Fierro, Jesús J.; … - In: Service business 12 (2018) 4, pp. 641-661
Persistent link: https://www.econbiz.de/10011919757
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Client intimacy & performance advice : determinants of trust in the public accountant - SME client relationship
Cherry, Michael; McGrath, Dianne; Baumann, Chris - In: Australasian accounting business and finance journal : AABF 12 (2018) 1, pp. 3-32
Persistent link: https://www.econbiz.de/10011919960
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Delighted or outraged? : uncovering key drivers of exceedingly positive and negative theme park guest experiences
Torres, Edwin N.; Milman, Ady; Park, Soona - In: Journal of hospitality and tourism insights 1 (2018) 1, pp. 65-85
Persistent link: https://www.econbiz.de/10011922076
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Guest preferences for service recovery procedures : conjoint analysis
Lee, Seung Hyun - In: Journal of hospitality and tourism insights 1 (2018) 3, pp. 276-288
Persistent link: https://www.econbiz.de/10011924278
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Exploration of the antecedents and consequences of customers' service experiences
Ihtiyar, Ali; Ihtiyar, Hatice Gulsah; Galay, Yana - In: Journal of hospitality and tourism insights 1 (2018) 4, pp. 367-386
Persistent link: https://www.econbiz.de/10011924291
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The moderating role of social themes in cause-related marketing advertisements
Natarajan, Thamaraiselvan; Jublee, Daniel Inbaraj; … - In: International review on public and non-profit marketing 15 (2018) 4, pp. 433-454
Persistent link: https://www.econbiz.de/10011956130
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A thorough assessment of the causal relationship from tourist satisfaction to destination loyalty : a study in Tra Vinh
Quang Linh Huynh - In: International journal of economics and financial issues … 8 (2018) 2, pp. 191-197
Persistent link: https://www.econbiz.de/10011957547
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Do sales people trust new customers because of who they are?
Gaczek, Piotr; Leszczyński, Grzegorz; Zieliński, Marek - In: The IMP journal 12 (2018) 3, pp. 498-518
Persistent link: https://www.econbiz.de/10011958916
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Determinant of sharing value and value creation and implications on sale and profits
Sembiring, Noor - In: International journal of economics and financial issues … 8 (2018) 3, pp. 160-167
Persistent link: https://www.econbiz.de/10011979052