ENGLISH ABSTRACT: Policy makers and development practitioners particularly in developing countries facedaunting challenges in formulating strategies to achieve sustained growth and improvedstandards of living through productive engagement of the population in the economyrather than through...

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There is growing evidence that low-quality customer service prevails in the mobile telecommunications industry. In this paper we provide theoretical support to this empirical observation by using simple game theoretical models where inefficient low-quality service levels are part of an...

Business process reengineering (BPR) is a fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical contemporary measures of performance such as cost, quality, speed and services (Al-Mashari and Zairi, 1999). However, the importance of BPR as...

Companies everywhere are dissolving their boundaries with their suppliers, customers and even rivals. The discrete company is no longer the building block of the modern economy as it is being replaced by 'networks'. Development of supporting systems for network enterprise is difficult but...

The banking sector is consolidating at an accelerating pace. Almost all banking institutions feel obliged to become larger and more powerful. One out of four mergers and acquisitions in Greece took place in the banking sector, which was also known to have been the field of great enterprise...