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Customer relationship management : the bottom line to optimizing your ROI
Anton, Jon - 2002 - 2nd ed
Persistent link: https://www.econbiz.de/10001630009
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Listening to the voice of the customer : 16 steps to a successful customer satisfaction measurement program
Anton, Jon; Perkins, Debra - 1997
Persistent link: https://www.econbiz.de/10004222321
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Customer relationship management : making hard decisions with soft numbers
Anton, Jon (contributor) - 1996
Persistent link: https://www.econbiz.de/10004312653
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Call center performance enhancement using simulation and modeling
Anton, Jon; Bapat, Vivek; Hall, Bill - 1999
Persistent link: https://www.econbiz.de/10004552338
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Call center benchmarking : how good is "good enough"
Anton, Jon; Gustin, David - 2000
Persistent link: https://www.econbiz.de/10004598931
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CallCenter management by the numbers
Anton, Jon; Monger, Jodie; Perkins, Debra - 1997 - 1. ed.
Persistent link: https://www.econbiz.de/10004361779
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The Reality Of Performance Optimization
Phelps, Dru; Anton, Jon - In: Business credit : publication of National Association … 106 (2004) 10, pp. 32-39
Persistent link: https://www.econbiz.de/10006124825
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The past, present and future of customer access centers
Anton, Jon - In: International journal of service industry management : IJSIM 11 (2000) 2, pp. 120-130
Persistent link: https://www.econbiz.de/10007118066