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Unions in the information economy: infoservice work and organizing in Australian call centres

Russell, Bob - In: The journal of industrial relations : the journal of … 50 (2008) 2, pp. 285-303

Persistent link: https://www.econbiz.de/10003762509

Call centres : a decade of research

Russell, Bob - In: International journal of management reviews : IJMR 10 (2008) 3, pp. 195-219

Persistent link: https://www.econbiz.de/10003766031

"You gotta lie to it": software applications and the management of technological change in a call centre

Russell, Bob - In: New technology, work and employment 22 (2007) 2, pp. 132-145

Persistent link: https://www.econbiz.de/10003494484

Skill and info-service work in Australian call centres

Russell, Bob - In: Developments in the call centre industry : analysis, …, (pp. 92-116). 2006

Persistent link: https://www.econbiz.de/10003393926

Professional call centres, professional workers and the paradox of the algorithm : the case of telenursing

Russell, Bob - In: Work, employment & society : a journal of the British … 26 (2012) 2, pp. 195-210

Persistent link: https://www.econbiz.de/10009558482

Globalization and the labour process

Russell, Bob - In: Relations of global power : neoliberal order and disorder, (pp. 73-94). 2011

Persistent link: https://www.econbiz.de/10009486692

Are all call centres the same?

Russell, Bob - In: Labour & industry : a journal of the social and … 14 (2004) 3, pp. 91-109

Persistent link: https://www.econbiz.de/10002099695

From the workhouse to workfare : the welfare state and shifting policy terrains

Russell, Bob - In: Restructuring and resistance : Canadian public policy …, (pp. 26-49). 2000

Persistent link: https://www.econbiz.de/10001717407

The crisis of the state and the state of the crisis : the Canadian welfare experience

Russell, Bob - In: Family, economy & state : the social reproduction …, (pp. 309-337). 1986

Persistent link: https://www.econbiz.de/10001269629

Smiling Down the Line : Info-Service Work in the Global Economy

Russell, Bob - 2016

Just as textile mills and automotive assembly plants have symbolized previous economic eras, the call centre stands as a potent reminder of the importance of information in contemporary economies. Bob Russell's Smiling Down the Line theorizes call centre work as info-service employment and looks...

Persistent link: https://www.econbiz.de/10014482199