In recent years many companies have deployed Artificial Intelligence (AI), which has included neural networks, expert systems and voice‐recognition systems. Yet managers and developers understand very little about how management and organizations affect or are affected by the technology. Using...

This paper describes a methodology that demonstrates how specific types of patient/cost data can be used to construct a model that predicts the expected increase or decrease in costs associated with a change in patient load, expansion of an existing patient service department, closure of an...