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Last Word - The corporate love of technology has created a digital moat-leaving some customers stranded
Albrecht, Karl - In: Quality digest 21 (2001) 2, pp. 64
Persistent link: https://www.econbiz.de/10006278630
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The Next Quality Revolution: Information - The issue of information quality is a sleeping giant, and its effects could dwarf those of product quality and service quality combined.
Albrecht, Karl - In: Quality digest 19 (1999) 6, pp. 30-32
Persistent link: https://www.econbiz.de/10006297882
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Evaluating the Customer loyalty Myth
Albrecht, Karl - In: Quality digest 18 (1998) 4, pp. 63-66
Persistent link: https://www.econbiz.de/10006307452
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LOST IN THE TRANSLATION
Albrecht, Karl - In: Training : the magazine of manpower and management … 33 (1996) 6, pp. 66-71
Persistent link: https://www.econbiz.de/10006327500
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service quality
Albrecht, Karl - In: Quality digest 15 (1995) 12, pp. 21-22
Persistent link: https://www.econbiz.de/10006327678
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service quality
Albrecht, Karl - In: Quality digest 15 (1995) 11, pp. 21-22
Persistent link: https://www.econbiz.de/10006327876
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service quality
Albrecht, Karl - In: Quality digest 15 (1995) 9, pp. 19-20
Persistent link: https://www.econbiz.de/10006329195
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service quality
Albrecht, Karl - In: Quality digest 15 (1995) 10, pp. 21-22
Persistent link: https://www.econbiz.de/10006329642
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Service quality
Albrecht, Karl - In: Quality digest 15 (1995) 8, pp. 21-22
Persistent link: https://www.econbiz.de/10006330882
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Service quality
Albrecht, Karl - In: Quality digest 15 (1995) 7, pp. 25
Persistent link: https://www.econbiz.de/10006330899