In the current technological age, once traditional means of delivering services to customers are losing its dominant position, the application of the Internet has evolved as an innovatively supporting alternative for attracting customers, especially in banking service. In that aspect, customers'...

The catalyst for the financial crisis that commenced in 2007 was a decline in residential property values in the US following significant inflation, a sector to which banks had been increasingly lending and had widened their market to include lending to non-prime customers often through non-bank...

This paper argues that retail banks need to focus more strongly on components of their Customer Relationship Management (CRM) strategy that will generate customer affective commitment and lead to an increase in customer retention, share of wallet, and advocacy. It is suggested that affective...

The run on Northern Rock was due to its business and funding model and to external events in global markets that prompted it to resort to the Bank of England for liquidity support. The vast majority of its funding was sourced from wholesale market depositors and these had more information, and...