Drach‐Zahavy, Anat; Somech, Anit - In: Journal of Service Management 24 (2013) 2, pp. 151-169
Purpose – With a twofold aim, the purpose of this paper is to focus on the service climate, including its antecedents, consequences, and a moderator. First, it examines whether task‐ and goal‐interdependent configuration facilitates the level of service climate; second, it tests the...