Coping with customer aggression
Year of publication: |
2012
|
---|---|
Authors: | Goussinsky, Ruhama |
Published in: |
Journal of Service Management. - Emerald Group Publishing Limited, ISSN 1757-5826, ZDB-ID 2495133-X. - Vol. 23.2012, 2, p. 170-196
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Customer aggression | Negative affectivity | Self‐efficacy | Affective psychology | Individual behaviour | Emotion‐focused coping strategies | Israel |
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