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61
Kundenbindungsmanagement und Sanierungserfolg : Explorative Analyse der Wirkungszusammenhänge
Lehr, Daniela
-
2006
Persistent link: https://www.econbiz.de/10004909803
Saved in:
62
Zufriedenheitsorientierte Steuerung des Customer Care : Management von Customer Care Partnern mittels Zufriedenheits-Service Level Standards
Schmidt, Maxie
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2008
Persistent link: https://www.econbiz.de/10004910074
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63
Schnittstellenmanagement im CRM-Prozess des Industriegütervertriebs : Modellbasierte Analyse und Gestaltung der Verbesserungspotenziale
Silber, Andreas
-
2008
Persistent link: https://www.econbiz.de/10004910081
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64
Handbuch Kundenzufriedenheit : Strategie und Umsetzung in der Praxis
Künzel, Hansjörg
-
2005
Persistent link: https://www.econbiz.de/10004882677
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65
Effiziente Gestaltung bankspezifischer CRM-Prozesse : Ein praxisorientiertes Referenz-Organisationsmodell
Mengue Nkoa, Clment U.
-
2006
Persistent link: https://www.econbiz.de/10004921029
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66
Kundenwertorientiertes Revenue Management im Dienstleistungsbereich
Martens, Tobias
-
2009
Persistent link: https://www.econbiz.de/10004940597
Saved in:
67
Kundeninteraktionskompetenz in Industriegütermärkten : Eine empirische Studie zur Interaktions- und Lernorientierung
Danzinger, Frank
-
2010
Persistent link: https://www.econbiz.de/10008687844
Saved in:
68
Customer Relationship Management im Krankenhaus : Empirische Überprüfung eines Kundenwertmodells für niedergelassene Ärzte
Heinrich, Dirk
-
2011
Persistent link: https://www.econbiz.de/10009363066
Saved in:
69
Wettbewerbsvorteile durch Wissen : Knowledge Management, CRM und Change Management verbinden
Mescheder, Bernhard
-
2012
Persistent link: https://www.econbiz.de/10009600699
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70
Finance Transformation : Strategien, Konzepte und Instrumente
Keuper, Frank
-
2008
Persistent link: https://www.econbiz.de/10004910020
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