This paper examines the views of travel consumers that search for information online in relation to the specific benefits and concerns identified with user-generated content (UGC). Real contrasts in relation to views about UGC content were identified in the literature. For instance, UGC is...

Purpose – This paper aims to report on research that examined the recent scholarly literature to identify the information quality attributes associated with radio frequency identification (RFID)-based benefits across sectors of the retail supply chain. Design/methodology/approach –...

Many Australian small and medium sized businesses have websites that offer a range of facilities for the consumer: information provision, online ordering, and community participation. In a study carried out on Australian winery web sites, it was observed that the smaller the winery, the less...

This paper proposes a framework for evaluating the quality of Web-located health information. A set of affirmative-response evaluation features are identified across four quality categories- currency/authority, accuracy, objectivity and privacy- and are used as the basis for determining the...

Foreword -- Preface -- Overview -- Introduction -- Small business and the LIAISE framework -- A study of Australian small tourism businesses -- The Australian small tourism business vignettes -- Small Australian tourism businesses and LIAISE -- A study of English coastal small businesses -- The...